GENERAL

Where do you source your fabric?

Our fabric is sourced from producers in the African continent. Our aim is to find and provide fabric that is made in African countries.

Do you offer wholesale purchasing?

We do not currently offer wholesale purchasing but we do offer a discount for very large orders. Kindly get in to touch for more information.

Do you have a brick and mortar store?

We are currently an online store but we do participate in a few selling events over the course of the year, where we sell our fabric in person. If you would like to touch and see the fabric in person, do join our mailing list or check out events page for information on our next shows.

SHIPPING

How are orders shipped?

WITHIN THE UK: Shipping is via Hermes courier service for most items whereby a tracking number will be provided. Royal Mail First Class post is used for smaller items. Most orders will arrive within 3 working days. INTERNATIONAL: All international orders are sent by Royal Mail Airmail or DHL depending on the size of your order. Shipping takes between 3 to 7 working days to most destinations but will may longer during busy periods like Christmas.

EXPRESS/PRIORITY MAIL: If you need a faster delivery, you can choose Express Shipping during checkout.  Your package will be sent via DHL and orders received before noon will be dispatched on the same day.

CUSTOMS & DUTIES: Please be advised that you are responsible for any import duty that might be incurred.

Do you ship internationally?

We most certainly do!

What are your shipping costs?

We ship world-wide so simply select your country at check out and shipping costs will be calculated automatically.

Kindly note that shipping costs may be lower than you are charged and if this occurs we will issue you with a refund for overcharges.

PAYMENT

How secure is your store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover payments all through PayPal.

Do I need a Paypal Account to make a payment?

No, you are not required to have a PayPal account to purchase from our site. Although if you already have a PayPal account you may use it.

RETURNS

I would like to return or exchange something. How do I go about that?

If you are unsatisfied with your purchase, you may return it to us for a refund or exchange. To qualify for a refund you must inform us of your wish to return or exchange within 14 days of receipt of your items. The items must be returned in original condition with all tags and packaging intact and items in a saleable condition. It is your responsibility to pay for the order to be returned and obtain a certificate of posting.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 working days of receipt of goods. You must inform us in writing within 14 days of receipt of your intent to exercise this right.

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